Slow Site, Frustrated Visitors, Negative Press

In my last post I referenced Sean Power's findings that as much as 37-49% of visitors who experience performance issues will either abandon the site or switch to a competitor. As much as 77% will go on to share their experiences with others (slide 15).

I wanted to illustrate this point of sharing bad experiences due to slow websites. Have a go at searching Twitter for 'slow website' and you will be amazed at the number of people who have vented their frustrations within the last few hours.

Here's a few I've seen in recent days.

Websites like Twitter and Facebook mean it's so easy these days to have a wee moan about the frustrations caused by an under performing site. We pay good money for a speedy internet connection so when we can't take full advantage of this due to slow websites, the user experience is quickly soured.

Ooooh, ultrawide! 😍